Terms of Service

1. Service Agreement

• •Services are provided for residential and commercial properties.
• •By booking service, you agree to these Terms.
• •We reserve the right to refuse, postpone, or discontinue service if a property is unsafe, inaccessible, or cannot reasonably be serviced.

2. Service Area

• •Scoop I Do's regular service area includes Saint John, Rothesay, Quispamsis, Grand Bay-Westfield, and Hampton.
• •Saint Martins is an extended coverage area. Service there depends on route availability, location, and scheduling.
• •Service outside our regular routes may be available depending on location and scheduling.
• •Additional travel charges may apply outside our regular service area and will be disclosed before service is scheduled.

3. Scheduling, Routes & Weather

• •Recurring services are scheduled according to established service routes.
• •Your regular service day depends on route availability in your area.
• •Customers may request a preferred service day, but specific days cannot always be guaranteed.
• •Exact arrival times are not guaranteed.
• •We normally send a text approximately one hour before arrival.
• •Scoop I Do operates year-round, including during winter.
• •Service continues in most weather conditions.
• •Service may be postponed or rescheduled when severe weather, unsafe road conditions, heavy accumulation, lightning, unsafe footing, or other conditions make service unsafe or impractical.

4. Property Access

• •Customers must provide safe and reasonable access to the service area.
• •Gates must be unlocked or necessary access instructions or codes provided before service.
• •If the property cannot be accessed at the scheduled visit, the visit may be skipped and charged.
• •Customers are responsible for ensuring gates, latches, fences, and access points are functional and safe.

5. Pets & Safety

• •For the safety of pets and our team, dogs should normally remain inside or be secured during service.
• •If you would like a friendly dog to remain outside during service, please contact us in advance so arrangements can be discussed.
• •If a dog prevents safe access to the service area, the visit may be skipped and may still be charged.
• •Scoop I Do is not responsible for pets escaping as a result of pre-existing faulty or damaged gates, latches, or fencing.

6. Service Standards

• •We perform services with reasonable care and attention.
• •If pet waste is missed during a cleanup, contact us within 24 hours and we will return to clean the missed area at no additional charge.
• •Customers must provide reasonable access to areas requiring service.
• •Complete removal may not always be possible where waste is concealed or inaccessible due to conditions such as:

• –Long grass
• –Heavy leaf coverage
• –Snow or ice
• –Dense vegetation
• –Inaccessible or obstructed areas

7. Waste Disposal

8. Payment Terms

• •Accepted payment methods are e-transfer and cash.
• •Residential service prices include applicable tax.
• •Commercial service prices exclude HST. HST is added to the applicable commercial quote and invoice.
• •One-time services are due upon completion.
• •Recurring services are billed monthly in advance.
• •Commercial or custom services are billed according to the terms provided in the applicable quote or service agreement.
• •Overdue balances may result in suspension of service.

9. Cancellations, Skipped Visits & Rescheduling

• •Recurring residential service is month-to-month with no long-term contract.
• •Customers may cancel recurring service without a cancellation penalty.
• •Please provide at least 24 hours' notice to cancel or reschedule an individual visit.
• •Visits cancelled with less than 24 hours' notice may be charged.
• •If we arrive and cannot complete service because the property is inaccessible, a dog prevents safe access, or required access was not provided, the scheduled visit may be charged.
• •Route or service days may occasionally need to change due to weather, holidays, operational requirements, or other circumstances. We will provide notice when reasonably possible.

10. Responsibility & Property Conditions

• •We perform services with reasonable care.
• •Customers are responsible for maintaining reasonably safe conditions in areas where service is performed.
• •Scoop I Do is not responsible for damage resulting from:

• –Pre-existing property damage
• –Normal access to or use of the service area
• –Hidden or undisclosed hazards, including holes, sharp objects, or debris
• –Faulty or damaged gates, latches, fencing, or other property features

Customers should inform us of known hazards or conditions that could affect safe service.

11. Client Responsibilities

Customers agree to:

• –Provide safe and reasonable access to the service area.
• –Ensure gates, latches, and fencing are functional.
• –Follow the pet-access requirements described above.
• –Inform us of known hazards or unusual property conditions.
• –Provide accurate contact and access information.
• –Keep the designated garbage bin reasonably accessible when waste is to be left on site.

12. Customer Responsibility for Unsafe Conditions

Customers are responsible for providing accurate information about property access, pets, and known hazards. Scoop I Do is not responsible for loss, damage, delay, or inability to complete service resulting from unsafe property conditions, unsecured pets, inaccessible service areas, or inaccurate or incomplete information provided by the customer, except where responsibility cannot legally be excluded.

13. Right to Refuse or Terminate Service

We may refuse, suspend, or discontinue service where:

• –Property conditions are unsafe.
• –Required access is repeatedly unavailable.
• –Pets prevent safe service.
• –Payments remain overdue.
• –A customer repeatedly fails to comply with these Terms.
• –Abusive, threatening, or inappropriate conduct occurs toward Scoop I Do personnel.
• –Continuing service is otherwise unsafe or impractical.

Where reasonably possible, we will notify the customer if service is suspended or discontinued.

14. Changes to Terms

We may update these Terms from time to time to reflect changes to our services, policies, or legal requirements. The current version and effective date will be posted on this page.

15. Governing Law

These Terms are governed by the laws of the Province of New Brunswick and the applicable laws of Canada. Services will also be performed in accordance with applicable municipal bylaws and regulations in the communities where we operate.

16. Contact

Questions about these Terms or your service can be directed to: