Flexible & Fair

Cancellation & Refund Policy

Clear guidelines for cancellations, schedule changes, missed visits and refunds.

Recurring Service

•No long-term contracts. You may cancel recurring service at any time.
•Cancelling your service does not create a cancellation penalty.
•Please provide at least 24 hours' notice when cancelling or skipping a scheduled visit.
•Visits cancelled after the route has been scheduled, after we have travelled to the property, or when the property cannot be accessed may still be charged.
•Any unused prepaid service will be reviewed based on the circumstances and services already provided.

•Please give us at least 24 hours' notice whenever possible.
•With sufficient notice, we'll work with you to skip or reschedule the visit.
•Late cancellations, missed visits, or properties that are inaccessible when we arrive may be charged.
•If Scoop I Do reschedules because of severe weather or unsafe conditions, there is no additional charge.

•One-time services may be cancelled or rescheduled with at least 24 hours' notice.
•Late cancellations may be charged if the route has already been scheduled or we have travelled to the property.
•If we cannot access the property at the scheduled visit, a service charge may apply.
•Payment for completed one-time services is due upon completion.

•Recurring service can be paused for vacations, seasonal needs, or other temporary changes.
•Please let us know in advance when possible and provide your expected restart date.
•When service resumes, your regular route day will depend on current route availability.
•If additional cleanup is needed when service resumes, we'll let you know beforehand and discuss any adjustment to the regular service price.

•Charges for services already completed are generally non-refundable.
•If Scoop I Do misses a scheduled visit, we will reschedule the service at no additional charge.
•If waste was missed during a completed cleanup, contact us within 24 hours and we will return to address the missed area at no additional charge.
•Any refund or account credit that may be appropriate will be handled based on the circumstances and the payment method used.

You can also contact Scoop I Do through our social media channels.